> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apptics.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Emails your customers receive

> Automatic, branded emails across the whole customer journey

Apptics emails your customers at every step of their journey — sent
automatically, in your branding, with nothing to wire up.

## The journey, covered

* **Left without paying** — checkout recovery emails bring shoppers back,
  linking them straight into the checkout they abandoned.
* **Placed an order** — an order confirmation goes out when payment
  succeeds.
* **Got a refund** — a refund confirmation with the amount returned.
* **Has a subscription** — the full lifecycle: upcoming renewal reminders
  before a charge, payment success and failure notices (failures include a
  secure link to update their card), retry updates, skipped-cycle
  confirmations, pause/resume notices, and cancellation confirmations.

## You're in control

Every email type has its own on/off switch in the **Emails** section of
the dashboard, so you send exactly the set you want.

## Undeliverable addresses are handled for you

When an email can't be delivered because the address doesn't work, or a
customer marks your email as spam, Apptics automatically stops sending
to that address — across every email type — protecting your sending
reputation. The customer shows an **Email undeliverable** or **Marked as
spam** badge on the [Customers page](/customers/customer-profiles), where
**Mark deliverable** resumes emails once the address is fixed. Temporary
problems, like a full mailbox, never pause anything.

## Make them yours

Templates are editable — adjust the wording, add your logo and colors, or
go further with fully custom HTML templates so every email matches your
store's look end to end.